Questions
Can I order now?
Not yet. We don't take orders or pre-orders until the gear is in hand, checked and ready to ship. Tap any "Notify me" button and we'll email you the day it is. Nothing is charged and nothing is reserved.
How long should we plan to be without power?
Longer than you think. FEMA's basic kit covers at least 72 hours, and FEMA and the Red Cross say to store at least a two-week supply of water. Real outages have run four days (Texas, 2021), more than a week (Oklahoma, 2007) and nearly 11 months (Puerto Rico, 2017). The sources are listed at the bottom of this page.
Is the water in the Go-Bag enough for 72 hours?
No, and we won't pretend it is. The 12 sealed pouches hold 1.5 liters, and the two filter straws need a fresh water source. The usual guideline is about 1 gallon per person per day, so keep stored water at home and treat the bag as what you carry if you have to leave.
Does the radio give weather alerts?
It has a weather band for tuning in to NOAA Weather Radio forecasts and warnings. We're testing a production sample on all seven weather channels before we say more than that, and we don't advertise automatic alert tones for this model. Keep your phone's emergency alerts turned on too.
Can the radio really charge my phone?
Yes, through its USB port, from the built-in battery. Solar and the hand crank refill that battery. Treat cranking as a top-up for a call or a text, not a full phone charge.
What does the filter straw remove?
It's a hollow-fiber membrane filter for drinking from fresh water sources like lakes and streams, used as directed. It doesn't remove viruses, chemicals or salt. When in doubt, boil or treat the water, and keep stored water as your first plan.
How long do the food bars and water pouches last?
Five years from the date of manufacture, per the manufacturer. The date is printed on each pack. The food bars contain wheat.
Why can't I buy the small add-ons by themselves?
Postage on a single blanket pack or fire starter costs more than the item. Rather than raise prices for everyone, add-ons ship with any kit or the weather radio.
Is there a knife in the Go-Bag?
Yes. The survival gear pouch includes a multi-tool with a small blade, scissors and pliers. If you're keeping the bag at a school or workplace, check the rules there.
When will my order ship?
Store policies
Shipping
Free standard shipping on orders of $99 or more (before tax). Orders under $99 ship for a flat $6.95. We ship to street addresses in the lower 48 states. We can't ship to Alaska, Hawaii or PO boxes yet. You'll get a tracking number by email once it ships.
Returns
Send back unused gear within 30 days of delivery for a full refund of the item price. Food rations and water pouches can come back only while they're still sealed. To start a return, email us from the address you ordered with, or with your order number, and we'll reply with the return address within 1 business day.
You pay return shipping, unless the return is our mistake (damaged, faulty or the wrong item). The $6.95 shipping charge is refunded only when the mistake was ours. We refund your original card within 5 business days of getting the return back; your bank may take a few more days to post it.
Holiday orders: anything ordered Nov 15 through Dec 24, 2026 can be returned through Jan 31, 2027. Refunds on gifts go to the purchaser's card.
Damaged, faulty, wrong or lost
If something arrives damaged, doesn't work or isn't what you ordered, tell us within 30 days of delivery and send a photo. We'll send a free replacement, and you don't need to mail the old one back. Recycle a damaged battery item at a battery drop-off.
If tracking says delivered and the package hasn't turned up within 2 business days, tell us. We'll file a claim with the carrier and reship your order once at no cost.
Warranty
The weather radio, headlamps, jump starter and solar panel carry a 1-year limited warranty from delivery. If one fails from a defect under normal use, we'll repair or replace it. Normal battery wear, misuse and damage from accidents aren't covered. Email us with your order number and a short description or video of the problem.
Privacy
To fill your order we collect your name, email, phone and shipping address. Payments are handled by Stripe; we never see or store your card number. If you sign up for the checklist we keep your email to send prep tips, and you can unsubscribe anytime. We don't sell your information.
Terms
Prices are in US dollars. The weather radio, headlamp and jump starter contain lithium-ion batteries: charge them as directed and keep them away from heat. Food rations contain wheat. The filter straw is for fresh water sources only. Our kits are a starting point, not a replacement for instructions from local officials during an emergency.